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Client Heartbeat With Xero

June 23, 2021
Bill Kimball

xero testimonials

We’ve said it time and time again that without a good website, a company will always struggle with their digital marketing. It’s the storefront of the 21st century and having it set up correctly could make or break your business growth, so it’s worth the time and effort to get it right. You’ll see throughout this article how Xero really focus their messaging and imagery across their website and marketing on small businesses. By doing this, they’re making the brand and product more relatable to their target audience, increasing the chance of converting and keeping them as a customer.

Some Xero integrations are country-specific, so make sure they are compatible before you make any additions or purchases. Xero also offers API for developers. Xero has never offered phone support and has relied on email support.

Professional Invoices That Your Customers Can Pay Online

“Branded Imagery” is not used on IG – some would argue this point with me but I truly believe branded or “designed” imagery has no place on an organic Instagram strategy . Xero simply posts photos of their customers. No overlayed text.

Absolutely fed up trying to get support from Xero. Two weeks now and still no reply despite numerous attempts by myself. I am paying $60 per month and I don’t know what for.

But more importantly, on 2 occasions I have had blase WRONG replies because technical support scanned over the email and assumed incorrectly the problem. On the first occasion, I was able to discuss and correct it. Xero need to up their game with their support. We are currently using quickbooks premier but have been encouraged to give Xero a try due to the easy integration and import functionality with our CRM system.

Xero will not take emails. They don’t do “chat”. At all. Does that say enough about their customer service?

In their latest project, #ShowUs, Dove encouraged their customers to show — not tell — their actual experiences in using Dove products in their daily lives. Lead generation software powerhouse OptinMonster cleverly uses quote testimonials on their page by using the heading, “See What Others Are Saying”.

Also go and have a look at the User Community postings and all of the 5+ year requests and the arrogant attitude of the customer service gnomes. I’m sorry that you’ve had a poor experience with Xero. In comparison to other accounting programs, Xero offers an incredible number of features, scalable pricing, tons of integrations, and some of the strongest security which are a few of the reasons we’ve given it 5 stars. It’s also important to note the effect of negativity bias when reading other comments. I agree! My cost for Xero with payroll will almost triple with this new pricing.

As the #1 landing page builder in WordPress, SeedProd‘s testimonial page is sleek and functional. SeedProd leverages Twitter to collect testimonials from their happy customers, so the testimonials are bite-sized in structure, but huge in impact. Instead of showing a feed of the company’s Instagram posts, they displayed a feed of their customers posting about their product. Another brand that perfectly executes UGC in their marketing is Fenty Beauty by Rihanna. In their homepage, they also encouraged their customers to upload their own photos and videos of Fenty Beauty products. Personal care brand is no newbie when it comes to to showing off UGC in their marketing campaigns.

Attracting Small Business Owners

At the moment the extras overshadow the main elements and they push the call to action buttons below the screen. Unlike on the home page, Xero hasn’t outlined that the middle option is the most popular. OK, it’s not the most creative approach to CRO but you want the potential “average” customer to know what the “average” customer buys.

  • What I mean, I don’t want the quotation I make to be viewed by other users unless the other user is the administrator of the account.
  • They’re more likely to try out Xero’s services.
  • No fancy paragraphs.
  • Someone on the features page wants to know more about what the software does so it’s a good idea to actually show it to them.
  • Xero has a reputation for some of the strongest cloud security out there.

I’ve always been a fan of Xero but after delving deeper into how they market themselves my estimation of them has still increased significantly. It’s no surprise to me that they’ve disrupted the accounting software landscape and achieved such rapid growth. Consistent, branded thumbnails across all video categories ensures YouTube viewers and prospect customers can see content easily and increase CTR.

Over 2 Million+ Subscribers Love Xero

They’re concise, they’re relatable, and they’re very positive about Xero – exactly what you want in a testimonial. It shows someone working on their business.

xero testimonials

Then I called his Sales guy to get some human help in what to do, you don’t have a phone number anywhere on the darned planet to talk with a human. No call the next day and I was back working on my own busy business. Another month went by and I got charged again for another $30! I still was dead in the water with no accounting software and no bookkeeping for my tax return. I again got ahold of my CPA who started emailing his Sales Guy to find out what was happening.

THATS what is pissing people off, I am now looking for other programs that do exactly what XERO does but are not so expensive and who value the people who support them. Although as a CPA, I have found the software relatively easy to use, I have issues with their vendor relationships, especially their choice for credit card processing. I started using their related vendor, Stripe, through XERO. Stripe has extremely POOR customer service and no phone access – only eamil. My first “successful” charge was $240 on 3/22/16.

Global Small Business

If you’d like to contact Tomer or have him speak at a conference, meeting or event, please drop him a line via email . rotating images and testimonials that are inviting and “alive”. And with one click, the reviewer’s real identity can be verified on LinkedIn. Verizon also builds credibility by showing the real name, website, and address of the user they are profiling.

Xero accounting software lets you work anywhere. Get a real-time view of your cashflow. Log in anytime, anywhere on your Mac, PC, tablet of phone to get a real-time view of your cash flow. It’s small business accounting software that’s simple, smart and occasionally magical. Xero is world-leading online accounting software built for small business. Ever heard of community marketing? Equipped with this knowledge, they can use this to understand the customer journey, from awareness through to conversion and retention.

With just a few clicks! The good news? It’s beginner-friendly, so perfect if you’re not a techie.

Xero does not delete your datas when you cancel your subscription. They archived it. Otherwise, no company would ever trust them to put its book in their hand. As a cloud accounting business software, it is not conceivable. If I could give ‘xero’ stars I would.

xero testimonials

More specifically, Chris Hibbs and his team are a true pleasure to work with. They are incredibly responsive and actually perform the task they say they will – on time! The rates are very affordable, especially for startups and small businesses. Switching to Easier Accounting was the best decision I have made with regards to streamlining our bookkeeping and accounting process. First, they selected customers from their target audience. These are real owners of SMBs with the same challenges and business pains faced by Verizon’s target audience.

With a strong digital marketing background and broad business experience, he’s perfectly suited to head up Web Profit’s marketing initiatives as Head of Growth. Whilst there’s opportunity to include more keywords in their descriptions, Xero has used keywords relevant to reach their target audience. Xero crafts their metadata in order to improve visibility potential of being discovered within the YouTube network by those who are on the platform looking at similar content. Customer stories – Similar to the “Behind Your Business” series, further satisfied customer stories and testimonials of using Xero.

“Hubdoc has saved us a crazy amount of time. It just works. Life without Hubdoc is not something I’d even remotely consider going back to.” Hubdoc uses OCR technology to analyze your receipts for useable data. With Hubdoc, you can automatically import all your financial documents & export them into data you can use. The big time savings for you and your bookkeeper is that we no longer have to pass around “the file.” It’s within reach, up-to-date anywhere, any time, and from almost any device.