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Xero For Dummies

June 11, 2021
Bill Kimball

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Chaser won AccountingWEB’s Cloud App of the Year award in both 2017 and 2018 and is one of the most popular apps on the Xero marketplace. Chaser’s charm lies in its ability to look and feel resoundingly human – even thanking your customers when they pay. In the 2019 financial year, Xero offered services relating to Making Tax Digital in the United Kingdom, Single Touch Payroll in Australia and Payday Filing in New Zealand. In August 2018, Xero acquired Hubdoc, a data capture solution. Xero paid the acquisition price for Hubdoc in two stages, initially US$60 million consisting of 35% cash and 65% in Xero equity.

While the price may rule out the software for small businesses, Xero still has a lot to offer for medium and large businesses or those in need of multiple users. Practice Ignition turns your proposal, terms of service, and payment details into one, easy-to-read contract. GoCardless is an add on that removes the pain of payment for businesses. Making it easier to collect payments via direct debit, GoCardless allows you to collect funds automatically for fixed or varying amounts.

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The information is displayed on movable cards that allow you to arrange the dashboard to your liking. The cards also have quick buttons for tasks like creating an invoice or a new bill. You can see a complete list of features on the company’s website.

I, too, sell real stuff to real customers and am looking for an accounting option that does everything Xero doesn’t. I can’t speak to features and functions, I’m administrator. I can speak to their support – this is the type of company that gives software a bad name. This is the worst support experience I have ever had. I STRONGLY DO NOT RECOMMEND this software. Everybody needs support from the software vendors at some point – when it’s as awful as this, it gives the product a bad name.

Moved to Wave and fell in love with it. Managed to input an entire year of data and straighten it out over a few evenings.

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I’m transferring back to QuickBooks Online. It was December when I received the software and I thought it went through all of 2014, but it didn’t. It was missing the last few days of the year. I worked on setting it up and then had questions that took time to get answered since the support is not easy to access with Xero. I was off running my business and took some time to get back into the books. Over the next few months I worked on them as I could knowing I needed to get them done for our taxes with my CPA.

The recent navigation bar change seems to make accessing features more difficult by requiring more clicks rather than streamlining the software. Xero used to offer strong customer support, and while there are still a ton of great support resources available, getting in touch with an actual representative is a lot more difficult. Xero tries to throw you as many bones as possible by adding a video or help article to the top of every page you open. If you need some extra assistance in finding features or understanding the software, Xero also offers a help center.

Why Use Xero?

QBO version of customer service is pay us your money and fix our problems yourself. They are trying to match US Air and Charter Cable for worst customer service experience. I am now looking at the competition for the first time in years and I appreciate this review of Xero. Thanks. We are currently using quickbooks premier but have been encouraged to give Xero a try due to the easy integration and import functionality with our CRM system. I read through these reviews and want to know if you are aware if Xero supports Canadian payroll system or if there is an app or extension for this.

In addition to the book, visit /go/xerofd3e for an online-only appendix you can download for free, which gives you all the info you need to master your payrun. With 24/7 support, over 250 integrations and 20+ years experience – the team at eWAY are here to provide you with the leading all-in-one payments solution. Any references to protection of benefits, safety, security, or steady and reliable income streams on this website refer only to fixed insurance products. They do not refer, in any way, to securities or investment advisory products. Annuity guarantees are backed by the financial strength and claims-paying ability of the issuing insurance company. Annuities are insurance products that may be subject to fees, surrender charges and holding periods which vary by insurance company.

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I still was dead in the water with no accounting software and no bookkeeping for my tax return. I again got ahold of my CPA who started emailing his Sales Guy to find out what was happening.

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I had issues from the start but couldnt get any response from their support. I cancelled my subscription but they are still billing me and I’m still getting no response. Not the kind of company to entrust your accounts to. We tried so many other online accounting systems for our small business and none of them fitted the bill. The free ones were light on functions that you actually need. Xero was right on.

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But more importantly, on 2 occasions I have had blase WRONG replies because technical support scanned over the email and assumed incorrectly the problem. On the first occasion, I was able to discuss and correct it. Xero need to up their game with their support. Thanks for your suggestion on PaymentEvolution for Canadian payroll.

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  • You can automate billing through electronic payments and built-in reminders with a clear and customisable approval process.
  • Asked via chat on Xero site to check if I had an account with them or not just to make sure it was spam.
  • The funny part is that the support they offer can only be accessed once you log in and recently the number one issue I hear from clients is that they can’t login.
  • Xero does, however, offer a good selection of other payment processor integrations; have you considered switching to a different option?
  • Small businesses could benefit from the Growing plan, especially if they need unlimited users.

Xero is more common outside of the US, and UK and New Zealand accountants in particular will likely recommend it. Both Xero and QuickBooks Online are optimized for small to mid-sized businesses, so large enterprises with more complex requirements may struggle to tick all of their boxes. But for most small businesses, agencies, retail stores and startups, there’s a lot to love about both systems. Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

Xero is our pick as the best accounting solution for growing businesses. Xero is a program that meets you where you’re at. Its flexible features and plan options eliminate the need to invest in another accounting program when your business grows. Enrich your accounting software with contact data from your CRM and other apps, while instantly sending contact data back to that app too. QuickBooks is Intuit’s general accounting software, while QuickBooks Online is specifically the cloud-based service.

We have compiled this list of Xero integrations which we’ll keep updated every year based on their reviews, feedback we hear from our customers, and new software developments. Its features include automatic bank feeds, invoicing, accounts payable, expense claims, fixed asset depreciation, purchase orders, bank reconciliations, and standard business and management reporting.

Long story short, I wound up with all sorts of fines and Xero refuses to take any responsibility. Their payroll service is half-baked at best. Nice ad, by the way.

We do work closely with one in each region, but there are several that are not managed my Xero. If you go above the graph there is “invoice report” that will generate a list of every invoice for that customer. Asked via chat on Xero site to check if I had an account with them or not just to make sure it was spam. The worst support I’ve experienced and not the greatest product. You can only email them and it always takes at least 12-hrs for them to reply sometime a couple of days.

Deputy is one of the top Xero add ons that makes loving your business easier. Managing your team, and your schedule, can now be done using just one app. Anywhere. Anytime. GoCardless automates recurring payments – whether fixed or variable – which means less worrying about whether or not your customer will pay you. After all, if paying you is simple, it’ll happen faster. GoCardless provides a solution that your customers will love and that you can rely on.

If you prefer seeing visual reports of your or your clients’ financial data rather than staring at spreadsheets all day, then Fathom might be for you. Lightyear is an Accounts Payable Xero add on that provides insight and control of your payables – allowing you to tighten your cash flow. Providing businesses with the ability to monitor the effectiveness of their accounting services, Lightyear allows you to rest easy knowing that your AP is in safe hands. Increasing the efficiency with your accounts are prepared, Figured can provide time back in the day for financial advisors to provide farmers with advisory services and support. Bill.com is an AP/AR bill payment solution that helps accounting firms automate bookkeeping tasks and manage all of their clients, eliminating paper and saving time. It streamlines payments processing and approval workflows, and automatically syncs with Xero, bringing in all transactions, invoices and reconciled items.

I recently did a point-by-point comparison you might find helpful. Xero still lacks a couple of functions QuickBooks offers, but they’re catching up fast. If they adhere to their product roadmap, all the significant gaps will be filled by the end of the year. Xero doesn’t have a built-in payroll function for Canada, but there are a few apps you can use. PaymentEvolution and SimplePay are the two I’m aware of; you can also check Xero’s add-on marketplace for others.